Our Services

Measurable, Sustainable Results

Communication is at the heart of every interaction you have with a patient, a coworker, or a client. Improving communication skills should be top of mind for everyone. However, improvements have historically been difficult to implement.

That’s why we created our research-based “Courses + Action” process—to provide concrete, tangible results that are statistically significant. Using a strategy and structure developed at the University of Pennsylvania, we consult with health and business professionals to enhance communication and improve access for everyone.

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Digital Health

Educating designers and purchasers of patient-facing digital health tools in how to avoid common mistakes that unintentionally limit accessibility.

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Health Professionals & Health Systems

Leading anyone in a patient-facing role in a health system, private practice, ACO, or residency program to better, more equitable communication.

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Public Health, Academic Centers & Government

Workforce development on interprofessional and multisector communication.

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Healthcare Industry Partners

Capacity-building and process improvement, expedited by our research-based Courses + Action process.

Testimonials

“Our facilitators appreciated the dialogue raising awareness of microaggressions and the challenges related to how bias plays into our relationships, while also exchanging ideas on how others in the group have managed similar challenges.”

Dr. Amy Windover

Director, Center for Excellence in Healthcare Communication, Cleveland Clinic

“What we particularly appreciated about her approach was the lasting value she was able to deliver to our organization–that we have the opportunity to carry forward in our journey on equity and equality in healthcare and health communications.”

Kelly Kelso

Karius Diagnostics

"Dr. Liebel’s holistic approach to addressing patient communication is groundbreaking. It gets those of us in the medical community thinking in terms of bi-directional communications.”

Dr. Carole Hutchinson

Mailman School of Public Health, Columbia University

“Dr. Liebel helped my colleagues and I appreciate that all of us strive to make sense of our world, and a significant part of our job as professionals is to recognize and start at our patient’s level of understanding."

Dr. Ralph A. Gillies

Associate Dean of Faculty Development, Medical College of Georgia at Augusta University

“Our facilitators appreciated the dialogue raising awareness of microaggressions and the challenges related to how bias plays into our relationships, while also exchanging ideas on how others in the group have managed similar challenges.”

Dr. Amy Windover

Director, Center for Excellence in Healthcare Communication, Cleveland Clinic

“What we particularly appreciated about her approach was the lasting value she was able to deliver to our organization–that we have the opportunity to carry forward in our journey on equity and equality in healthcare and health communications.”

Kelly Kelso

Karius Diagnostics

"Dr. Liebel’s holistic approach to addressing patient communication is groundbreaking. It gets those of us in the medical community thinking in terms of bi-directional communications.”

Dr. Carole Hutchinson

Mailman School of Public Health, Columbia University

“Dr. Liebel helped my colleagues and I appreciate that all of us strive to make sense of our world, and a significant part of our job as professionals is to recognize and start at our patient’s level of understanding."

Dr. Ralph A. Gillies

Associate Dean of Faculty Development, Medical College of Georgia at Augusta University

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Lots of research-based resources. No deficit perspectives.