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Revised and expanded. Everyday language, policies and practices can unintentionally reflect bias and disadvantage certain groups.
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“Our facilitators appreciated the dialogue raising awareness of microaggressions and the challenges related to how bias plays into our relationships, while also exchanging ideas on how others in the group have managed similar challenges.”
Amy Windover, Ph.D. Director, Center for Excellence in Healthcare Communication, Cleveland Clinic
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“Rigorous, totally engaged! Dr. Liebel is able to take difficult concepts and not only break them down and make them simpler, but give examples that people who have no background or training in health literacy or communication can relate to.”
Marita K. Murrman,, Ed.D., M.S. Professor of Sociomedical Sciences at CUMC, Mailman School of Public Health Columbia University
“Dr. Liebel’s synthesis of the research literature on effective physician-patient communication was helpful for us to further pursue patient-centered care.”
Ralph A. Gillies, Ph.D. Associate Dean, MCG Academic Affairs, Curriculum, Medical College of Georgia at Augusta University
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“Dr. Liebel pointed out that some of our images, words, and other ways of communicating with users were not showing ourselves as culturally- and geographically-focused. This was hard to hear, but important to note, so we could do what we wanted to do (and thought we were doing)!”
Carole Hutchinson, Ph.D. Mailman School of Public Health, Columbia University, administrator for GetHealthyHarlem.org
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Ann Ancona, PhD, APRN, CPNP-PC, CNE Coordinator, Pediatric Nurse Practitioner Concentration, Kent State University College of Nursing
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Madalina Butuc, EHP Member, European Committee on Health literacy and Self-Care. Social Media Editor, European Journal of Hospital Pharmacy (via Twitter)