As providers, you have information that will help your patients be healthier. You hope to communicate it in a convincing way, so it will enter into patients’ thoughts and actions long after the patient encounter. But what about when you have differences of opinion on what healthy means? When it becomes … [Read More...]
the latest in Health communication
“Are we using technical terms that are not appropriate for any patient?”
“Are we using technical terms? That are not appropriate for any patient?" This was a physician group administrator talking with me on the phone. This group had reached out to me, and I was asking about the problems they were facing. This was one of the first things the administrator said. I hear … [Read More...]
what health professionals are saying about HCP
Health literacy
What you need to know about health literacy and health apps
When physicians talk with me about apps, those conversations tend to fall into two categories. (No, not 'glee' and 'horror.') Maybe these apply … [Read More...]
Connect with patients who don’t talk like you do
“I want to help these moms talk to their babies,” the physician told me. “Who? What do you mean?” I asked. She gave me a quick overview of … [Read More...]
New! Effective patient education audiobook bundle
patient education
1 thing you can do to save time in patient education
The nurse administrator looked at me and said, “Time. Everything is about time.” I had asked her about some front-burner issues she was facing in the oncology department. She continued, with a look on her face … [Read More...]
Infographic: 25 ways to elicit important patient information
A Family Practice Physician recently spoke to a group I was in. He underscored the importance of follow-up questions, even when they seem irrelevant or off-topic. The example he used was asking a patient, “Do you … [Read More...]
25 different ways to elicit important information
I recently heard a Family Practice Physician comment on the importance of follow-up questions. He mentioned how it’s easy to ask a patient, “Do you smoke?” and if their answer is “no,” to move on to the next … [Read More...]
