Over the past 8 years, I’ve built a pretty massive library of episodes, articles, and resources. I’m truly proud of what it’s become. Many of you have told me it’s become your go-to source for expert insights. Since 2017, you’ve visited H-CPartners.com for weekly posts and episodes on communication and patient education. Our ranked podcast […]
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Dr. Tim Gilligan on how the system gets in the way of patient care, Part 2
In Part 1 of my conversation with Dr. Tim Gilligan, Dr. Gilligan talked about some of the systemic issues that separate patients from providers and make communication difficult in health care. In Part 2, you’ll hear how communication helps Dr. Gilligan manage some of these systemic obstacles. Hi, everybody. This is 10 Minutes to Better […]
A quick guide for talking with patients about numbers
“How do we talk about numbers with our patients?” I was asked this important question recently by a group at a cancer center. I’ve made a podcast episode and a step-by-step conversation guide. Now I’m offering a one-page pdf download, so you can put it into practice. It’s admittedly a big topic, and this is just […]
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1
Today I get to talk to Dr. Tim Gilligan. He’s the President of the Academy of Communication in Healthcare and an oncologist at Cleveland Clinic. And Dr. Gilligan gets right into how systems-level issues in health care actively push providers away from patients. He talks about how this can lead, sometimes directly, to worse patient […]
A conversation guide for talking with patients about numbers
I was recently asked an important question by a group at a cancer center: “How do we talk about numbers with our patients?” They were concerned about numeracy, and with good reason. I made a podcast episode that begins to explore this large topic, and today I’m offering a conversation structure and template, based on […]
“How do we talk about numbers?”
Today, I want to try to answer a question I got asked a week ago: “How do we talk about numbers with our patients?” It’s a big question, and I’m so happy to dig into it with you today. What I’m going to share I hope can inform how you’re already talking about numbers, maybe […]