It’s great that ‘equity lenses’ is a concept that’s made it into wider use. Here’s one important question I’m going to suggest you keep in mind if you decide to put on equity lenses. EPISODE TRANSCRIPT There’s a phrase I’m seeing crop up more and more in equity and health equity conversations, and it’s “equity […]
Reflective Practice
Make a statistically significant improvement in patient communication
Communication impacts people’s access to health care and their health outcomes. The cost of not addressing communication barriers in hospitals has been estimated at $6.8 billion annually [1]. Our video course Foundations of Equitable Interpersonal Communication has a statistically significant impact on participants’ communication. Our exclusive BRIDGES approach connects equity to communication in an actionable […]
Episode 147 Samantha Cinnick on communication and interpersonal leadership
In Part 1 of a 4-part miniseries, Samantha Cinnick of the Health Resources and Services Administration talks about some of the communication challenges involved when people collaborate to bring about systems change. What she shares can be helpful for anyone who wants to communicate better with their colleagues. EPISODE TRANSCRIPT: Today I kick off a […]
Episode 145 An opening reflection for meetings in healthcare
Starting a meeting with a reflection is a powerfully humanizing move. In this episode, I share a short passage about communication that would be appropriate to open any meeting, and for any audience. It invites us to see connections between words and thoughts, and consider their impact on our relationships and world. Listen here and […]
A proven way to communicate more equitably
The results are in: our video course Foundations of Equitable Interpersonal Communication in Health improves people’s communication. Improved Communication Knowledge, Confidence and Skills As a researcher, educator, and consultant, I’m proud to contribute to your organization’s success in taking action on health equity. Specifically, Foundations of Equitable Interpersonal Communication in Health teaches all patient-facing employees […]
Episode 144 Why one-time courses don’t make change
Everyone I meet in health care and public health wants to do well at their job, and move the needle on health equity. The problem is that when it comes to professional development, too often stand-alone, one-time courses are all people get. Here’s why they don’t work at making change. EPISODE TRANSCRIPT As an educator, […]