The results are in: our video course Foundations of Equitable Interpersonal Communication in Health improves people’s communication.
Improved Communication Knowledge, Confidence and Skills
As a researcher, educator, and consultant, I’m proud to contribute to your organization’s success in taking action on health equity.
Specifically, Foundations of Equitable Interpersonal Communication in Health teaches all patient-facing employees how to recognize and bridge cultural differences that may contribute to miscommunication. After analyzing data from one of the early groups to take this course, I can point in precise ways to the course’s impact.
Overall, participants reported that their communication knowledge improved by an average of 12%, that their communication confidence improved by an average of 9.5%, and their communication skills by an average of 8%.
Proven increase on valuable topics
Digging deeper into the data showed some highlights in participants’ learning about equitable communication.
Participants’ reported their comfort with analyzing their own communication grew an average of 15%. Their reported awareness of the ways that communication can accidentally contribute to health disparities increased an average of 13.6%.
These two topics are instrumental in understanding and acting on health inequalities related to communication.
Statistically significant increase
To see the big picture, we can look at the results of the pretest and posttest across all participants.
There was a statistically significant increase in participants’ reported knowledge, skill, and confidence in communication after the course (M = 28.36, SD = 1.96) compared to before the course (M = 25.73, SD = 2.97), t(10) = 3.04, p= .0062.
The participants in this group, like most people I work with, are already strong communicators and are looking to improve. The overall increase suggests even these skilled professionals advanced their learning through this course.
It’s also worth sharing that 100% of the participants in this group completed 100% of the course. I’m happy about this as an educator, and I think organizations can be happy about the effective use of their resources.
Follow-up included
One of the unique features of this course is what happens when learners complete it.
When your organization purchases access to Foundations of Equitable Interpersonal Communication, it includes a one hour, live, group meeting for course participants, with me, after participants finish the course.
In this one hour, live, group meeting, we discuss how learners can turn to action and put what they’ve learned into practice in their specific contexts.
Course + action
Often, organizations know what needs to be done on health equity, but are not sure how to take action.
This is why organizations also have the option to work with HCP further after the conclusion of the course. With world-class strategy from the University of Pennsylvania, we help you take concrete action on health equity in locally-meaningful, locally-relevant ways—at individual and systems levels.
Communication is a patient safety and quality issue. It’s an interprofessional issue. And it’s an equity issue. Your organization can take meaningful, measurable action– right now. Fill out the form below.
