Sometimes you just need a quick win. A panel I attended last week spent about 90 minutes really getting into the weeds of some serious issues around patient communication. Toward the end, the moderator turned to the panel and said, “Well, everyone wants a quick win.” He then put the panel members on the spot: could they come up with something that we could do—quickly—to … [Read more...]
How your organization’s digital health tools can leave patients behind (and what can be done about it)
A health care administrator was talking with me about digital health tools. They’re everywhere, he acknowledged, pointing to several apps on his own smart phone. But he knew sometimes they weren’t all they’d cracked up to be. And this often fell at the foot of the provider. Of course, providers usually aren’t the developers or administrators of digital health tools. Yet, … [Read more...]
This may change the way you think about patient education
You’ve seen me talking about patient education quite a bit around here, on the podcasts and in the articles. And sure, maybe you have a bunch of past CMEs on patient education cluttering up your cloud storage right now. It’s kind of the modern equivalent of the dusty binders on the shelf. I'm not immune. True story: this morning, I tried to download a 900+ page book…that … [Read more...]
3 communication hints for hotspotting teams
Hotspotting is hot! I have had friends on hotspotting teams telling me about it for some time now. Recently an IPE conference featured it heavily. I want to take this opportunity to write about some considerations for communication – what you might want to keep in mind – if you’re on a hotspotting team. Hotspotting teams As you may know, hotspotting uses claims data to … [Read more...]
It’s the first anniversary of the HCP website! Check out our exclusive, free resources
We're gonna party like it's our birthday Because it is! And the presents are all for you. You know here at HCP, it’s all exclusive information. This is totally original content you won’t find anywhere else. It’s all research based, all resource-based. Always patient centered. Always culturally and linguistically appropriate. And there's no deficit perspective...on … [Read more...]
