Conflict is part of life.
Each of us encounters conflict in our professional and personal lives. And maybe you’ve witnessed when someone successfully used words to untangle a messy miscommunication or unblock an impasse.
Handling conflict well is an important part of communication, and an essential ingredient in leadership. Here is a set of questions and phrases you could use to calm a tense moment, focus on the problem not the person, and save a relationship.
Because resolving conflict isn’t about winning.
Life isn’t a zero-sum game. This is about win-win situations, and maintaining good (or at least workable) relationships.
Readers pointed out to me that these phrases and questions were good for much more than patient interactions. They might just be good to have in life.
Here’s an infographic that you can save for those moments when things get a little heated. Maybe with a patient, maybe a coworker, maybe a family member…you get the idea. These phrases and questions will help even the most tongue-tied of us speak diplomatically.
Feel free to share and pass around this exclusive information.
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