A medical educator recently gave me some feedback from her students on a talk I’d given: “They thought you had many great points about communicating with patients, and liked the point you made about cell phones.” As a literacy researcher and educator, I have spent years talking with folks about health literacy. My emphasis is on […]
When it feels like a culture gap between you and your patient
I am continuously meeting providers who are seeking out new ways to connect meaningfully with patients. The practitioners I meet want to be able to speak clearly and convincingly to any patient. Even–and especially–when there are significant cultural differences. Some of them have told me they feel like a better doctor when they can share […]
From pee-pee, to pee, to urine: the work that words do in health
I was talking with a nurse educator about the uncertainty and difficulties nursing students can face as they learn the specialized language of medicine. She said, “Because this is a different language. It’s very difficult for a student to come in and talk ‘urination.’ They’re used to saying ‘pee.’ And yet their patients aren’t going […]
Why talking about ‘health’ across different groups is tough, and 3 things providers can do
This week, I was at Columbia University’s Mailman School of Public Health, giving a webinar through the Region 2 Public Health Training Center. It was about addressing unconscious bias in our language. While I was there, I was participating in, or overhearing, multiple conversations about health and healthcare. Some while walking across campus, some while […]
What does health literacy mean to you?
A few months ago, I decided to conduct an informal survey. I’d begun thinking about the relationships between health literacy research and practice. Since I often get to talk with physicians one-on-one, I decided to ask the next few physicians I encountered a simple question: When you hear the phrase ‘health literacy,’ what does it […]
Workshop: Improve your metaphors
Metaphors are everywhere. And they’re powerful. Multiple studies have proven that they make a difference in how patients think and act. They enhance patient communication. They’re time-saving in their efficiency. And yet we hardly think about them. I’ve joined my voice to those who’ve indicated how metaphors can be cultural mismatches. I’ve also written about […]
