Sometimes you just need a quick win. A panel I attended last week spent about 90 minutes really getting into the weeds of some serious issues around patient communication. Toward the end, the moderator turned to the panel and said, “Well, everyone wants a quick win.” He then put the panel members on the spot: […]
Health Communication
How your organization’s digital health tools can leave patients behind (and what can be done about it)
A health care administrator was talking with me about digital health tools. They’re everywhere, he acknowledged, pointing to several apps on his own smart phone. But he knew sometimes they weren’t all they’d cracked up to be. And this often fell at the foot of the provider. Of course, providers usually aren’t the developers or […]
3 communication hints for hotspotting teams
Hotspotting is hot! I have had friends on hotspotting teams telling me about it for some time now. Certainly there are other terms for the process of using claims data to identify those patients who frequently use healthcare systems, but are poorly served by them. It’s probably happening in a health system near you. Whatever […]
It’s the first anniversary of the HCP website! Check out our exclusive, free resources
We’re gonna party like it’s our birthday Because it is! And the presents are all for you. You know here at HCP, it’s all exclusive information. This is totally original content you won’t find anywhere else. It’s all research based, all resource-based. Always patient centered. Always culturally and linguistically appropriate. And there’s no deficit perspective…on […]
What does “healthy” mean to your patient?
As providers, you have information that will help your patients be healthier. You hope to communicate it in a convincing way, so it will enter into patients’ thoughts and actions long after the patient encounter. But what about when you have differences of opinion on what healthy means? When it becomes clear you don’t share […]
“Are we using technical terms that are not appropriate for any patient?”
“Are we using technical terms? That are not appropriate for any patient?” This was a physician group administrator talking with me on the phone. This group had reached out to me, and I was asking about the problems they were facing. This was one of the first things the administrator said. I hear versions of […]