The New York City Department of Health has a language use guide on its site. I preview it, and tell you 5 reasons why you should check it out. EPISODE TRANSCRIPT The NYC Department of Health has a language use guide on its site. A language use guide! From major health department! As a researcher […]
Health Communication
Our Top 5 Podcast Episodes of the Year So Far
Whoa, we’re halfway there! Can you believe 2022 is half over? I can’t. Just for fun, let’s do a half-year-end countdown. Here are our 5 most popular episodes of the Year! So far! #5. 14 reflective practice prompts about health equity We knew this one would make the list. It’s been so popular, we even made […]
25 useful phrases for dealing with conflict in patient interactions
“We take time to educate the patients on what’s being done. What’s expected of them. Avenues at their disposal. Processes if they’re unhappy. Or ways for them to get more information about the various programs for treatment within the clinic. However…” I was meeting with administrators, support staff, patient advocates, and providers of a clinic […]
Episode 126 Five quick ways to improve patient communication
Improving patient communication is a marathon, not a sprint. But who doesn’t need a quick win now and again? In this episode, you’ll learn 5 quick ways to boost your patient communication efforts. Listen here and read the transcript below. EPISODE TRANSCRIPT Improving patient communication is a marathon, not a sprint. Sustained change takes time. […]
12 Health communication tools and resources I use (all free!)
In the spirit of gratitude, I want to share some of the tools and resources I’m thankful for these days. Life is busy, and we’re swimming in information, so it can be hard to know what to grab. These are about patient education, patient communication, health literacy, and more. And they’re all free (some ask […]
Episode 125 What did “Unequal Treatment” say about communication 20 years ago?
It’s the 20th anniversary of the Institute of Medicine’s landmark report, “Unequal Treatment: Confronting Racial and Ethnic Disparities in Healthcare.” With communication top of mind for so many of us now, what did the report have to say about communication 20 years ago? Listen here and read the transcript below. It’s the 20th anniversary of […]