I share the most common question I get asked as a communication expert. I tell you how I answer, and break down why it works. No matter what your role is as a health professional, what your specialty or topic is, or who your audience is, this episode is about the single best piece of […]
Culturally & Linguistically Appropriate
“Educators could really benefit from this. QI folks too.”
Our hybrid course “Equitable Patient Education” is available now Organizations are working on action plans to improve health equity. Our newest course, Equitable Patient Education, is designed with you in mind. Larger gaps in equity are associated with lower patient experience performance [1]. But “More equitable patient experiences promote better outcomes and ultimately lower costs, […]
Episode 164 Mitigating bias in patient education
Welcome to our new listeners! Here’s some steps you can take today if you’re concerned about how bias can show up in patient education–beyond individual-level biases. If you’re working hard on patient education, I see you. This episode’s for you. In this episode, I offer some steps you can take today to level up a […]
This may change the way you think about patient education
This week, a client was telling me about a talk she’d attended at a recent DEI conference. There was disappointment, but a sense of resolve in her voice, as she told me about this talk. The speaker had cited statistics on how little impact typical trainings have, when it comes to deep issues like unconscious […]
Episode 163 “Women, Power, and cancer” and communication
I look at a recent report from a Lancet Commission on Women, Power, and cancer, and consider where communication comes into it. I finish with something you can do if you’re thinking about power in your communication. Today’s episode is about communication and power. We’re looking at a recent report from a Lancet Commission on […]
Two courses to help advance health equity
HCP is proud to present two exclusive, hybrid courses to help organizations take concrete action on health equity. Equitable Patient Education Organizations are required to have processes in place to address health disparities. This course helps organizations improve patient education processes with diverse patient populations. It offers tools and a framework to understand patient education from an equity […]