I’m proud to announce an exclusive new resource: An audiobook bundled with resources, so you can begin addressing unconscious bias in your everyday practice. This bundle goes beyond the challenges of recognizing bias. It shows what you can do about it. You get: nearly 90-minute audiobook 40 page eBook with linked research references PowerPoint Presentation […]
Being mindful of your metaphors in medicine
The genetic program. The tree of life. A battle against cancer. These health-related metaphors have become so ubiquitous that they can slip past our notice. Metaphor has been recognized as one of the most important rhetorical devices of all time, ever since Aristotle treated it in his Art of rhetoric. Metaphors are as sophisticated as […]
“We’re always, always being asked to do one more thing.”
Several months ago, I was talking to an oncologist about provider education. He told me about his usual experience with provider education at his organization, with an edge to his voice: “We are always, always being asked to do one more thing. Things added on. Little things…and it’s constant and it’s so frustrating.” This ‘one […]
5 quick wins for your patient communication
Sometimes you just need a quick win. A panel I attended last week spent about 90 minutes really getting into the weeds of some serious issues around patient communication. Toward the end, the moderator turned to the panel and said, “Well, everyone wants a quick win.” He then put the panel members on the spot: […]
This may change the way you think about patient education
You’ve seen me talking about patient education quite a bit around here, on the podcasts and in the articles. And sure, maybe you have a bunch of past CMEs on patient education cluttering up your cloud storage right now. It’s kind of the modern equivalent of the dusty binders on the shelf. I’m not immune. […]
3 communication hints for hotspotting teams
Hotspotting is hot! I have had friends on hotspotting teams telling me about it for some time now. Certainly there are other terms for the process of using claims data to identify those patients who frequently use healthcare systems, but are poorly served by them. It’s probably happening in a health system near you. Whatever […]
