A few weeks ago I wrote about 5 steps you could take to improve your patient education. I promised I would dig deeper into that material. That’s what this article is about. Specifically, we’re taking a closer look at patient knowledge. Let’s start with some data: Elisabeth is describing her first meeting with her new […]
Reducing cultural bias in your medical metaphors
Are your metaphors missing some of your patients? In this episode, you’ll learn about: what makes metaphors work the two parts of a metaphor metaphors to avoid Don’t forget to subscribe to us in iTunes, and rate & review! We read ’em. EPISODE TRANSCRIPT Metaphors and analogies are favored tools of poets — and doctors. […]
How patient misconceptions can be your secret advantage
Patient misconceptions are one of the most popular topics among the providers Dr. Liebel’s met. It seemed a good place to start the series! In this episode, you’ll learn about: what misconceptions really are and where they come from, how embracing misconceptions can improve patient relationships, making misconceptions your secret advantage in patient education. Don’t […]
10 Minutes to Better Patient Communication Podcast Series Introduction
Welcome to the series 10 Minutes to Better Patient Communication In this episode, you’ll meet Dr. Liebel, and you’ll learn: the story behind this podcast and how it came to be, who Dr. Liebel is and why you’re here together, what you can expect to learn over the course of the series. Don’t forget to […]
Infographic: 25 phrases to help resolve conflict
Conflict is part of life. And that includes the health care setting. Each of us encounters conflict in our professional and personal lives. Handling conflict well is an important part of communication (and an essential ingredient in leadership). Last week, I wrote about resolving conflict in patient interactions. I shared a set of questions and […]
Reach more patients by reducing cultural bias in your metaphors and analogies
Metaphors and analogies are favored tools of poets — and doctors. They invite us to see a person, idea, or object differently, by inviting comparisons. Providers use them often, to explain complex physiological phenomena to patients. They may even improve physicians’ communication. So what’s the problem? Sometimes they don’t work. They can even give patients […]