During patient education you are often dealing with medical or scientific concepts of great complexity. You already have ways that you like to break these concepts down for your patients. But when it comes to educating people, one size does not fit all. In this episode, you’ll learn 10 different ways you can break down […]
What does “healthy” mean to your patient?
As providers, you have information that will help your patients be healthier. You hope to communicate it in a convincing way, so it will enter into patients’ thoughts and actions long after the patient encounter. But what about when you have differences of opinion on what healthy means? When it becomes clear you don’t share […]
What you need to know about health literacy and health apps
When physicians talk with me about apps, those conversations tend to fall into two categories. (No, not ‘glee’ and ‘horror.’) Maybe these apply to you: your patients are coming to you, talking/asking questions about various apps, or your organization uses a specific app, and you are talking to patients about that app. So if you […]
Connect with patients who don’t talk like you
Heard about that ‘word gap’? So have we. This episode is to help you improve your communication, even when your patients don’t talk like you do. In this episode, you’ll learn: what all the fuss is about over that gap how it can work against your patient relationships without your noticing 4 things you can […]
“Are we using technical terms that are not appropriate for any patient?”
“Are we using technical terms? That are not appropriate for any patient?” This was a physician group administrator talking with me on the phone. This group had reached out to me, and I was asking about the problems they were facing. This was one of the first things the administrator said. I hear versions of […]
Infographic: Some health literacy basics
As health professionals, you care about health literacy. Health literacy is a large field. The research on health literacy covers a massive territory. So it’s easy to get lost in the weeds. We did a podcast on this. Here’s an infographic that’s even speedier. Here, I’m offering some loose groupings or distinctions in health literacy–both research […]