The work I do is collaborative, responsive, and shaped by the people I work with. Over time, certain themes have come up in what clients say they value most about our process, our results, and how we get there.
Here’s what clients have shared about our work together—in their own words.
1. Starting With What’s Already Working
Change is hard, especially in complex health environments. Rather than imposing new solutions, I begin by understanding what’s already working well. This creates real buy-in and momentum.
“Your approach was helpful because it aligned really well with our existing ways of working. You’re not coming in to teach us ‘you must use this,’ because people already have their ways of working!”
“Your model is one that is engaging, where folks have a voice in shaping it and not the pontification training model. Folks want to be heard, they think deeply, and they desire deep context and to really understand things”
2. Creating Space for Honest, Nonjudgmental Reflection
Difficult conversations happen best in a safe, respectful space. I help teams and individuals reflect openly — without shame or blame — especially around sensitive topics like equity and communication.
“You help people feel very comfortable talking through these things.”
“You helped me talk about a project I was really close to.”
3. Guiding Change with Care and Curiosity
I encourage curiosity and growth without overwhelming people with “change fatigue.” The goal is thoughtful progress, grounded in the realities of busy, overloaded teams.
“You really drive people to grow—to be curious and not think like we normally do.”
“The previous experience with structured feedback is as a performance assessment, ranking instrument. I hope everyone’s at the point now when we realize or believe that’s not what we’re trying to do… I think it feels like we’re approaching this from the right direction.”
4. Bringing Clarity to Complexity
Whether it’s communication barriers or workflow challenges, I help clients see clearly what’s working, what isn’t, and where to focus next — even when systems feel messy or entrenched.
“Things we thought we were doing weren’t actually working.”
“You helped us make sure that the research is in a language that’s accessible and useful to the people who need to use it.”
5. Co-creating Practice-Based Tools
Frameworks, recommendations, and tools aren’t just checkboxes — they’re designed to reduce friction and fit naturally into daily work, making reflection and communication easier.
“Everyone involved was producers of knowledge, that was a big goal. That really stood out to me. That’s the piece that really gets at social justice and equity. It’s that knowledge doesn’t just come from one place, it comes from many different places. And together we can make something much bigger.”
“As part of the needs assessment you did, we’re looking at what our interactions look like now. Where could we collaborate? Because we want to build on the things that already exist.”
6. Centering Equity and Humanity in Every Step
From the language used on websites to peer feedback culture, I help clients ensure their work is accessible, inclusive, and grounded in respect for every person’s lived experience.
“Your approach is groundbreaking.”
“You reminded us patients are experts in their own bodies.”
“Everyone involved was a producer of knowledge.”
If you’re curious to learn more about how this approach could support your organization, let’s talk. Just fill out the form below.
