You know that clear communication between patient and providers is essential. It’s no different for digital health tools, such as apps, patient portals, devices, telehealth, and the most popular digital health tool, websites. Clear communication in and through digital health tools is complex in its own right. Based on a recent podcast with me and […]
Top Ten Most Popular Articles in 2018
Health communication, patient education, health literacy. You care about these; that’s why you’re here. You also like reaching all patients. And saving time. No matter what you think of Top 10 lists, they’re effective and efficient. So here’s your chance to combine all of these: A Top 10 list of articles about health communication, health […]
10 (free) health communication resources I’m grateful for
It’s Thanksgiving time around here, and in that spirit, I want to share with you some health communication resources that I am thankful for this year. Some of these might be new to you. Some of these, perhaps you’ve heard of, but might not be using. And for the ones you are already using, I […]
How your organization’s digital health tools can leave patients behind (and what can be done about it)
A health care administrator was talking with me about digital health tools. They’re everywhere, he acknowledged, pointing to several apps on his own smart phone. But he knew sometimes they weren’t all they’d cracked up to be. And this often fell at the foot of the provider. Of course, providers usually aren’t the developers or […]
“Are we using technical terms that are not appropriate for any patient?”
“Are we using technical terms? That are not appropriate for any patient?” This was a physician group administrator talking with me on the phone. This group had reached out to me, and I was asking about the problems they were facing. This was one of the first things the administrator said. I hear versions of […]
Communication, and the death of a pet
“We’ll see you and Katie on Monday. Take it easy this weekend,” the vet tech says on the other end of the phone. “Thanks,” I say, and my voice can’t escape cracking, and I hang up the phone and cry. It’s Saturday. The Monday appointment will likely have only one outcome. I am standing at […]
