I was recently speaking with a woman who has Stage III ovarian cancer. We were …
[Read more...] about Providers: your words may have more power than you realize
Patient Education
A practical way to address unconscious bias in language
Over the course of last year, I spoke several times with an African American …
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Do your assessments measure what matters?
It’s the time of year when we like to look back, and look forward. We set …
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Infographic: Quickly assess your patient communication
What do I need to know about communication to be better at it? I hear this …
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What is the emotional impact of your patient communication?
A physician was telling me about a total patient communication fail. He did …
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Laser-focus your patient education efforts with this one question
Many physicians have talked with me about improving their patient education. …
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