What do I need to know about communication to be better at it?
I hear this question, in one form or another, when speaking with health care professionals. And there’s no wonder why.
When you’re dealing with so much complexity, your words have got to be clear. Getting a grip on your patient communication is essential.
I’m going to share some communication fundamentals that will help you do just that. In a handy infographic!
With this information, I offer a simple and efficient way to break down and assess your own communication. It’s based in classical rhetoric and used for over 2500 years – it doesn’t get more fundamental than that. You’ll see it has cognitive, emotional, and social aspects too. I’ve written an article on this, if you’d like to know more.
You can increase the chances your words will have their desired effect by assessing, in the moment.
This infographic gives you the five essential elements, starting with what Aristotle identified. Then, you get 5 questions you can ask about your communication. These help you see what makes your words work, and where you might be missing the mark. I hope you find it helpful!
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