The nurse administrator looked at me and said, “Time. Everything is about time.” I had asked her about some front-burner issues she was facing in the oncology department. She continued, with a look on her face that was almost apologetic. “The docs want more time with their patients. They want more time.” Over the course […]
Patient Education
25 different ways to elicit important information
I recently heard a Family Practice Physician comment on the importance of follow-up questions. He mentioned how it’s easy to ask a patient, “Do you smoke?” and if their answer is “no,” to move on to the next issue. He said providers were “missing opportunities for follow up questions,” even though the patient had said […]
“I can’t follow my patient home:” how context matters in health communication & education
I was coaching a physician on making his patient education more effective. He was understandably frustrated, as many physicians are, over the short amount of time he has with each patient. We talked about the many constraints around patient education. His voice raised and he sounded exasperated: “I can’t follow my patient home!” There are […]
So, your organization is doing unconscious bias training? Three things to consider
Just over two weeks ago, I was giving a talk at Columbia University’s Mailman School of Public Health about addressing unconscious bias in our language. At the end, one of the questions I received from a participant was: “It sometimes takes a lifetime to create those biases, that sometimes become innate. How do [we] unlearn […]
Upgrade your patient education. Fast. Here. Now.
Partners, I’m proud to announce – the Effective Patient Education Audiobook Bundle This bundle will make your life easier. And it might change the way you think about patient education. You see many patients in a day and have a high level of complexity to deal with. You want patients to trust you, hear […]
Free webinar Apr 3 on unconscious bias via Columbia University School of Public Health
Hello friends, I’m so proud to offer a free webinar on unconscious bias in our language, in conjunction with Columbia University’s Mailman School of Public Health, and the Region 2 Public Health Training Center. It is Tuesday, April 3 at Noon Eastern. Registration is here: https://tinyurl.com/Login2LearnAPR2018 Recent research on unconscious bias has shown how public health, […]