“We take time to educate the patients on what’s being done. What’s expected of …
[Read more...] about 25 useful phrases for dealing with conflict in patient interactions

“We take time to educate the patients on what’s being done. What’s expected of …
[Read more...] about 25 useful phrases for dealing with conflict in patient interactions

Improving patient communication is a marathon, not a sprint. But who doesn't …
[Read more...] about Episode 126 Five quick ways to improve patient communication

In the spirit of gratitude, I want to share some of the tools and resources I'm …
[Read more...] about 12 Health communication tools and resources I use (all free!)

It's the 20th anniversary of the Institute of Medicine's landmark report, …
[Read more...] about Episode 125 What did “Unequal Treatment” say about communication 20 years ago?

It's the 20th anniversary of the Institute of Medicine's Unequal treatment: …
[Read more...] about Episode 124 “Unequal Treatment” turns 20: How does the abstract sound today?
Health equity’s importance is increasingly well understood. But what does health …
[Read more...] about Our first Reflective Practice Video: Prompts about health equity
Lots of research-based resources. No deficit perspectives.