This week, I'll start with a scary story. The clock is ticking. The spotlight …
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Patient Centered
2 ways to improve your medical metaphors
A physician was talking with me about an article I wrote on metaphors, a few …
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Make this one change to improve your patient education
A while ago, I wrote a piece called 5 steps to improve your patient education. …
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Why addressing unconscious bias can make people nervous
Last week I was in Baltimore, at the International Conference on Communication …
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5 ways patient background knowledge can help you (and your patient)
A few weeks ago I wrote about 5 steps you could take to improve your patient …
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Infographic: 25 phrases to help resolve conflict
Conflict is part of life. And that includes the health care setting. Each of …
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