No, really. There are important differences between the terms “pee-pee” and “urine.” Here’s what they are, and why anyone who cares about patient communication and education should take these differences seriously. Listen here and read the transcript below. EPISODE TRANSCRIPT Aww shucks. It’s happened. I got COVID. And the timing! Last episode we made our […]
Patient Centered
Episode #131 Introducing our new communication course for all patient-facing employees
We have two big announcements: our brand new, dedicated course platform, and a new communication course for anyone who interacts with patients. Learn more about them both! Today’s the day. For months I’ve been saying we have a big announcement to make, and today I finally get to share it with you. Really excited about […]
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Since August of 2017, HCP has been bringing you original and exclusive resources every week. We help people and organizations in health and digital health to build health equity into their core functions. We do this through quality improvement focused on communication and education with diverse groups. Our exclusive and research-based resources address the challenges […]
Episode #130 That time when Dr. Jonas Attilus visited our show
Dr. Jonas Attilus was recently featured in a STAT News article. Dr. Attilus visited our show last year and talked about humility and power when physicians speak with patients. Hear about the article, and listen to his interview. EPISODE TRANSCRIPT At the start of 2021, we aired my interview with Dr. Jonas Attilus about humility […]
How each of us can take structural-level action on health inequalities, right now
Current events have many of us thinking about laws and policies. Laws and policies are both potent social structures. So this month’s In Focus is about thinking–and acting–structurally on health inequalities. I invite you to acknowledge some of the often-invisible structures in your organization. Laws are structures. Policies are structures. Professional groups are structures. Informal social groups […]
Episode 127: 4 reasons to take the free CMS course on LGBTQ health
The Center for Medicare and Medicaid Services has a free online course called “Improving Health Care Quality for LGBTQ People.” Here’s 4 reasons you should take it! Listen here and read the transcript below. EPISODE TRANSCRIPT I’m grateful that there are so many resources out there if you care about health equity and communication. In […]