A physician was telling me about a total patient communication fail. He did …
[Read more...] about What is the emotional impact of your patient communication?

A physician was telling me about a total patient communication fail. He did …
[Read more...] about What is the emotional impact of your patient communication?

The physicians who speak with me want to be more conscious of their language. …
[Read more...] about Quickly assess your patient communication with this time-tested approach

This week, I'll start with a scary story. The clock is ticking. The spotlight …
[Read more...] about How to pivot when your patient education isn’t working

A physician was talking with me about an article I wrote on metaphors, a few …
[Read more...] about 2 ways to improve your medical metaphors

A while ago, I wrote a piece called 5 steps to improve your patient education. …
[Read more...] about Make this one change to improve your patient education

October is Health Literacy Month, and we're celebrating! We even brought you a …
[Read more...] about Infographic: 11 Health literacy tips for providers
Lots of research-based resources. No deficit perspectives.