Just over two weeks ago, I was giving a talk at Columbia University’s Mailman School of Public Health about addressing unconscious bias in our language. At the end, one of the questions I received from a participant was: “It sometimes takes a lifetime to create those biases, that sometimes become innate. How do [we] unlearn […]
Health Communication
Upgrade your patient education. Fast. Here. Now.
Partners, I’m proud to announce – the Effective Patient Education Audiobook Bundle This bundle will make your life easier. And it might change the way you think about patient education. You see many patients in a day and have a high level of complexity to deal with. You want patients to trust you, hear […]
Why talking about ‘health’ across different groups is tough, and 3 things providers can do
This week, I was at Columbia University’s Mailman School of Public Health, giving a webinar through the Region 2 Public Health Training Center. It was about addressing unconscious bias in our language. While I was there, I was participating in, or overhearing, multiple conversations about health and healthcare. Some while walking across campus, some while […]
Free webinar Apr 3 on unconscious bias via Columbia University School of Public Health
Hello friends, I’m so proud to offer a free webinar on unconscious bias in our language, in conjunction with Columbia University’s Mailman School of Public Health, and the Region 2 Public Health Training Center. It is Tuesday, April 3 at Noon Eastern. Registration is here: https://tinyurl.com/Login2LearnAPR2018 Recent research on unconscious bias has shown how public health, […]
Infographic: 10 different ways to organize your patient education
Do you ever feel like a broken record, explaining the same topics, the same way, over and over? Or maybe you sense that the way you’re explaining complex concepts, during patient education, isn’t having the impact you’d like. This infographic is for you. It’s about: different ways to get your message across. easy alternatives for […]
The more differences between you and your patient, the more important it is to ditch deficit thinking
One medical educator wrote me in response to the podcast, “How a small change in what you say can improve your patient education.” She thanked me for giving a ‘name’ to the problem that is a deficit perspective. She pointed out the tension between approaching a patient focused on the problem, and approaching a patient […]