Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start conversations with negatives, but sometimes when I talk with clients, especially super focused go -getters, they’ll ask me right out the gate, “Tell us what we’re getting wrong so we can fix it!” This episode’s for you, […]
Health Communication
Episode 196 One lesson our phones can teach us about communication
A close look at some of the ways we use our phones to communicate can teach us how to improve our communication in general. Need a break from the news? Today, I’m going to ask you to think about your phone. If you care about communication, and I think you do, considering the ways we […]
Infographic: 25 phrases to help resolve conflict
Conflict is part of life. Each of us encounters conflict in our professional and personal lives. Handling conflict well is an important part of communication, and an essential ingredient in leadership. Maybe you’ve witnessed a time when someone successfully used words to untangle a messy miscommunication, or unblock an impasse. Here is a set of […]
Quick wins for your patient communciation
We all know it’s a marathon, not a sprint. But sometimes, you just need a quick win. Here’s quick ways to jumpstart your thinking on patient communication and education. Only from HCP! A quick exercise to help your shared decision-making Just like it says on the label, a quick exercise to help you improve your […]
Thinking ahead
Spark ideas for your next steps with stories from our podcast series We all need more ways to tackle the issues we’re up against. We’re also all short on time and energy. That’s one of the reasons I love interviewing our show’s guests. Their stories from the field are filled with insights, inspiration, and optimism. […]
Top 5 Episodes of 2024
Oh what fun it is to see what you liked best this year! 2024 was a banner year at our podcast series 10 Minutes to Better Patient Communication. We had the most interviews we’ve ever had. This is such a treat for me, and the numbers show how much you loved hearing from our guests. […]