The nurse administrator looked at me and said, “Time. Everything is about time.” I had asked her about some front-burner issues she was facing in the oncology department. She continued, with a look on her face that was almost apologetic. “The docs want more time with their patients. They want more time.” Over the course […]
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Providers, your language may have more power than you realize (Revisited)
It seems each of us knows someone who has cancer, is in recovery from cancer, or has died from cancer. Near the start of this year, we ran an article (and later a podcast episode) called “Providers, your language may have more power than you realize.” That article begins with a recollection from a woman […]
Providers, your language may have more power than you realize (Revisited)
It seems each of us knows someone who has cancer, is in recovery from cancer, or has died from cancer. Near the start of this year, we ran a podcast episode called “Providers, your language may have more power than you realize.” That episode begins with a recollection from a woman with cancer about an […]
Communication, and the death of a pet
“We’ll see you and Katie on Monday. Take it easy this weekend,” the vet tech says on the other end of the phone. “Thanks,” I say, and my voice can’t escape cracking, and I hang up the phone and cry. It’s Saturday. The Monday appointment will likely have only one outcome. I am standing at […]
Are you making these 6 mistakes in your cross-cultural communication?
Cross-cultural communication is one of the more critical communication issues in healthcare today. And for good reason. Cross-cultural communication training is helpful to numerous outcomes. And when it’s missing, outcomes suffer. Here are some common pitfalls when it comes to communicating across difference – and what you can do to avoid them. Mistake #1: Forgetting yourself. […]
3 hints for organizations offering implicit bias training
Is your organization offering implicit bias training? It’s important, and risky, work. In this episode, you’ll learn how implicit bias matters to disparities why facing bias is “risky business” three things to consider as your organization goes forward EPISODE TRANSCRIPT Hi. This is 10 minutes to better patient communication. I’m Dr. Anne Marie Liebel. Recently, […]