Learn 20 different ways communication can help in QI. In 10 minutes! Whether you’re in healthcare, public health, industry, or academia, quality improvement is part of your professional picture in one form or another. If you want to reach your quality improvement goals, I’ve got good news. Communication can be your secret advantage. More good […]
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Infographic: 25 phrases to help resolve conflict
Conflict is part of life. Each of us encounters conflict in our professional and personal lives. Handling conflict well is an important part of communication, and an essential ingredient in leadership. Maybe you’ve witnessed a time when someone successfully used words to untangle a messy miscommunication, or unblock an impasse. Here is a set of […]
Handling interpersonal conflict
Conflict happens. Learn the 4 parts of any conflict, and some questions and phrases you can use to help you handle interpersonal conflict in communication. When we’re in a conversation, we want things to go smoothly. We want the relationship between us and the other person to work. But conflict happens, and that’s what today’s […]
Quick wins for your patient communciation
We all know it’s a marathon, not a sprint. But sometimes, you just need a quick win. Here’s quick ways to jumpstart your thinking on patient communication and education. Only from HCP! A quick exercise to help your shared decision-making Just like it says on the label, a quick exercise to help you improve your […]
Why focus on communication?
We start the year by grounding ourselves. Why are we here? What are we doing? Why are we doing it this way? And I give one suggestion to guide your work in communication this year. The start of a new year is a good time to think big picture, so we’re asking big questions. Why […]
Thinking ahead
Spark ideas for your next steps with stories from our podcast series We all need more ways to tackle the issues we’re up against. We’re also all short on time and energy. That’s one of the reasons I love interviewing our show’s guests. Their stories from the field are filled with insights, inspiration, and optimism. […]