Sometimes you just need a quick win. A panel I attended last week spent about 90 minutes really getting into the weeds of some serious issues around patient communication. Toward the end, the moderator turned to the panel and said, “Well, everyone wants a quick win.” He then put the panel members on the spot: […]
“Any conversation about care is also a conversation about culture.”
How do you communicate with patients with whom it seems you have little in common? You know by now that cross-cultural communication matters to outcomes. But it is complex work that merits support. In this episode, you’ll learn about the easily-overlooked first step in cross-cultural communication. And it’s something you can do on your own. […]
How your organization’s digital health tools can leave patients behind (and what can be done about it)
A health care administrator was talking with me about digital health tools. They’re everywhere, he acknowledged, pointing to several apps on his own smart phone. But he knew sometimes they weren’t all they’d cracked up to be. And this often fell at the foot of the provider. Of course, providers usually aren’t the developers or […]
One way to save time in patient education
The nurse administrator looked at me and said, “Time. Everything is about time.” This episode is about not wasting time in your patient encounter when it comes to education. You’ll learn one way to save time when you’re educating patients, why it works, and how easy it is to do. EPISODE TRANSCRIPT The nurse administrator […]
3 communication hints for hotspotting teams
Hotspotting is hot! I have had friends on hotspotting teams telling me about it for some time now. Certainly there are other terms for the process of using claims data to identify those patients who frequently use healthcare systems, but are poorly served by them. It’s probably happening in a health system near you. Whatever […]
It’s the first anniversary of the HCP website! Check out our exclusive, free resources
We’re gonna party like it’s our birthday Because it is! And the presents are all for you. You know here at HCP, it’s all exclusive information. This is totally original content you won’t find anywhere else. It’s all research based, all resource-based. Always patient centered. Always culturally and linguistically appropriate. And there’s no deficit perspective…on […]