A health care administrator was talking with me about digital health tools. They’re everywhere, he acknowledged, pointing to several apps on his own smart phone. But he knew sometimes they weren’t all they’d cracked up to be. And this often fell at the foot of the provider. Of course, providers usually aren’t the developers or […]
One way to save time in patient education
The nurse administrator looked at me and said, “Time. Everything is about time.” This episode is about not wasting time in your patient encounter when it comes to education. You’ll learn one way to save time when you’re educating patients, why it works, and how easy it is to do. EPISODE TRANSCRIPT The nurse administrator […]
3 communication hints for hotspotting teams
Hotspotting is hot! I have had friends on hotspotting teams telling me about it for some time now. Certainly there are other terms for the process of using claims data to identify those patients who frequently use healthcare systems, but are poorly served by them. It’s probably happening in a health system near you. Whatever […]
It’s the first anniversary of the HCP website! Check out our exclusive, free resources
We’re gonna party like it’s our birthday Because it is! And the presents are all for you. You know here at HCP, it’s all exclusive information. This is totally original content you won’t find anywhere else. It’s all research based, all resource-based. Always patient centered. Always culturally and linguistically appropriate. And there’s no deficit perspective…on […]
10 different ways to organize a complex idea
During patient education you are often dealing with medical or scientific concepts of great complexity. You already have ways that you like to break these concepts down for your patients. But when it comes to educating people, one size does not fit all. In this episode, you’ll learn 10 different ways you can break down […]
What does “healthy” mean to your patient?
As providers, you have information that will help your patients be healthier. You hope to communicate it in a convincing way, so it will enter into patients’ thoughts and actions long after the patient encounter. But what about when you have differences of opinion on what healthy means? When it becomes clear you don’t share […]