I was coaching a physician on making his patient education more effective. He was understandably frustrated, as many physicians are, over the short amount of time he has with each patient. We talked about the many constraints around patient education. His voice raised and he sounded exasperated: “I can’t follow my patient home!” There are […]
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From pee-pee, to pee, to urine: the work that words do in health
I was talking with a nurse educator about the uncertainty and difficulties nursing students can face as they learn the specialized language of medicine. She said, “Because this is a different language. It’s very difficult for a student to come in and talk ‘urination.’ They’re used to saying ‘pee.’ And yet their patients aren’t going […]
So, your organization is doing unconscious bias training? Three things to consider
Just over two weeks ago, I was giving a talk at Columbia University’s Mailman School of Public Health about addressing unconscious bias in our language. At the end, one of the questions I received from a participant was: “It sometimes takes a lifetime to create those biases, that sometimes become innate. How do [we] unlearn […]
Upgrade your patient education. Fast. Here. Now.
Partners, I’m proud to announce – the Effective Patient Education Audiobook Bundle This bundle will make your life easier. And it might change the way you think about patient education. You see many patients in a day and have a high level of complexity to deal with. You want patients to trust you, hear […]
Why talking about ‘health’ across different groups is tough, and 3 things providers can do
This week, I was at Columbia University’s Mailman School of Public Health, giving a webinar through the Region 2 Public Health Training Center. It was about addressing unconscious bias in our language. While I was there, I was participating in, or overhearing, multiple conversations about health and healthcare. Some while walking across campus, some while […]
Free webinar Apr 3 on unconscious bias via Columbia University School of Public Health
Hello friends, I’m so proud to offer a free webinar on unconscious bias in our language, in conjunction with Columbia University’s Mailman School of Public Health, and the Region 2 Public Health Training Center. It is Tuesday, April 3 at Noon Eastern. Registration is here: https://tinyurl.com/Login2LearnAPR2018 Recent research on unconscious bias has shown how public health, […]