In today’s episode, I talk about time with otolaryngologist and podcast host, Dr. Bradley Block. He shares some of what he’s learned about efficiency in patient communication. Time. It’s the ultimate constraint on any interaction. In today’s episode, I talk with otolaryngologist and podcast host, Dr. Bradley Block. He shares some of what he’s learned […]
Reflective Practice
2023 Year in Review
2023 has been a remarkable year of growth here at HCP, thanks to you. Our community is growing exponentially too! Here’s what’s happened. Last month our podcast series had over 10,000+ downloads in a single day! This is a major podcasting milestone that couldn’t have happened without you. You play an integral part in this […]
“Educators could really benefit from this. QI folks too.”
Our hybrid course “Equitable Patient Education” is available now Organizations are working on action plans to improve health equity. Our newest course, Equitable Patient Education, is designed with you in mind. Larger gaps in equity are associated with lower patient experience performance [1]. But “More equitable patient experiences promote better outcomes and ultimately lower costs, […]
Episode 164 Mitigating bias in patient education
Welcome to our new listeners! Here’s some steps you can take today if you’re concerned about how bias can show up in patient education–beyond individual-level biases. If you’re working hard on patient education, I see you. This episode’s for you. In this episode, I offer some steps you can take today to level up a […]
This may change the way you think about patient education
This week, a client was telling me about a talk she’d attended at a recent DEI conference. There was disappointment, but a sense of resolve in her voice, as she told me about this talk. The speaker had cited statistics on how little impact typical trainings have, when it comes to deep issues like unconscious […]
Episode 162 11 Updated health literacy tips
Today I open a health literacy time capsule, and talk about what’s changed. 6 years ago, I gave you 11 health literacy tips. Which are outdated? Which stand the test of time? What do I wish I’d said? Find out! It’s health literacy month and our 6th anniversary as a podcast series. So I’m combining […]