We’re celebrating! It’s true that it may seem kind of a stretch to celebrate right now, with these overlapping epidemics of COVID-19 and racial and social inequality. Of course COVID-19 is new but the other epidemics aren’t. Still, we’re celebrating. We’re celebrating because more people than ever are speaking up about centering equity and justice in […]
Reflective Practice
Unpacking the term ‘bias’
Bias is a hot term. Hot because we’re hearing it around a lot these days, and hot because it has an emotional charge to it. So let’s step back and unpack the term bias. In this episode you’ll learn: some of what bias means, some sneaky ways it can show up, and one bias that […]
Thinking structurally about inequalities
This is a time for reflection and action. As individuals, and collectively in our organizations and institutions. When it comes to thinking structurally, I invite you to acknowledge some of the often-invisible structures where you are. Structures are all around. They hide in plain sight: Meetings are powerful structures (even video meetings). Standard operating procedures […]
Is your organization doing implicit bias training? Here’s 3 hints [Revisited]
There is worldwide attention on issues of inequality, discrimination, and racism–at systemic and individual levels. Many organizations have made statements of support or solidarity with those seeking equity and justice. Some organizations seek more than a surface-level commitment to these issues. If this is you, this episode of “10 Minutes to Better Patient Communication” teaches […]
Thoughts from the IHA Health Literacy Conference
Last week was the 19th Annual Health Literacy Conference hosted by the Institute for Healthcare Advancement. It was virtual, its theme was Health Equity and Disparities in the time of COVID-19, and it was very well organized. (Missed it? Here’s some recordings!) On account of the high rate of unemployment across the nation, they made the […]
Get more out of our 10-minute episodes with these 4 tips
We’re celebrating 35,000 downloads of “10 Minutes to Better Patient Communication!” This series aims to accomplish a lot in 10 minutes. Now we’re going to show you how to hack it. To really push the envelope, today you’ll learn four ways to get even more out of each jam-packed episode. We go behind the scenes, […]