Hear the story of a complicated workflow improvement case, and learn what you can do to help your own workflow…flow more smoothly. Is something in your workflow not working? I’ll help you get the workflow improvement process off on the right foot in today’s episode. Hi everybody! This is 10 Minutes to Better Patient Communication, […]
Interprofessional Communication
Honoring Women’s History Month
Happy Women’s History Month to all of us! It was fun going through the archives to highlight more of the phenomenal women who’ve shared their wisdom with us over the years. Putting this together, I really appreciated the range and variation of the topics that our guests have chosen to speak about, and the depth […]
Episode 198 Don’t make these 7 Quality Improvement mistakes
Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start conversations with negatives, but sometimes when I talk with clients, especially super focused go -getters, they’ll ask me right out the gate, “Tell us what we’re getting wrong so we can fix it!” This episode’s for you, […]
Episode 197 4 Stories to tell in an interview
Interviews or evaluations are tough, but storytelling helps. Here’s how to use the SWOT matrix to help you prepare 4 stories you can use to answer common interview questions. This is an episode that I was planning for later in the year, but I’m doing it now because of all of the government employees who […]
A sense of belonging
Everyone wants to feel valued, heard, and respected. Strengthen a sense of belonging in your team or organization with these exclusive resources from HCP! Dr. Lachelle Dawn Weeks discusses wholeness and physician communication Hematologist Dr. Lachelle Dawn Weeks talks about the concept of wholeness: about clinicians showing up whole, seeing a patient as a whole person, […]
Episode 190 How to make meetings more inclusive
Here’s three questions to help you look analytically at some communication patterns in your organization’s meetings. When meetings can value and accommodate diverse voices, that’s a big step toward creating an inclusive environment. At work, many of us have the responsibility to collaborate and innovate, and we’d like to be more inclusive in these processes. […]