Health Care Consulting
We help you meet quality improvment goals and service excellence standards. Take steps to close care gaps and improve engagement, in:
Hospitals
Nursing facilities
Home health agencies
Health plans
Health departments
Hospices
Use our proven, research-based products and services as you plan quality improvement activities.
Improving access and quality
Communication is linked to outcomes. There's increased awareness of communication's role as a modifiable part of care.
BRIDGES is our exclusive Continuous Improvement methodology that helps address regulatory pressures and quality improvement challenges. Clients report we help them improve:
- Patient interactions
- Registration numbers
- Employee Engagement
- Internal and external communication
- Attendance rates
- Community partners’ interest
- Number of phone calls
- Number of patients admitted to case management
Bridge the gaps between knowledge and action. Bridge the gaps between aims and impact.
Specialized Training
Our Courses + Action process is ideal for any patient-facing role in health systems, private practices, MCOs, and residency programs. Ready-made or customized online courses available on topics including:
Patient Education
Patient Communication
Peer Feedback
“Our facilitators appreciated the dialogue raising awareness of microaggressions and the challenges related to how bias plays into our relationships, while also exchanging ideas on how others in the group have managed similar challenges.”
Amy Windover, Ph.D. Director, Center for Excellence in Healthcare Communication, Cleveland Clinic