The Center for Medicare and Medicaid Services has a free online course called “Improving Health Care Quality for LGBTQ People.” Here’s 4 reasons you should take it! Listen here and read the transcript below. EPISODE TRANSCRIPT I’m grateful that there are so many resources out there if you care about health equity and communication. In […]
Public Health Communication
25 useful phrases for dealing with conflict in patient interactions
“We take time to educate the patients on what’s being done. What’s expected of them. Avenues at their disposal. Processes if they’re unhappy. Or ways for them to get more information about the various programs for treatment within the clinic. However…” I was meeting with administrators, support staff, patient advocates, and providers of a clinic […]
Episode 126 Five quick ways to improve patient communication
Improving patient communication is a marathon, not a sprint. But who doesn’t need a quick win now and again? In this episode, you’ll learn 5 quick ways to boost your patient communication efforts. Listen here and read the transcript below. EPISODE TRANSCRIPT Improving patient communication is a marathon, not a sprint. Sustained change takes time. […]
12 Health communication tools and resources I use (all free!)
In the spirit of gratitude, I want to share some of the tools and resources I’m thankful for these days. Life is busy, and we’re swimming in information, so it can be hard to know what to grab. These are about patient education, patient communication, health literacy, and more. And they’re all free (some ask […]
Episode 125 What did “Unequal Treatment” say about communication 20 years ago?
It’s the 20th anniversary of the Institute of Medicine’s landmark report, “Unequal Treatment: Confronting Racial and Ethnic Disparities in Healthcare.” With communication top of mind for so many of us now, what did the report have to say about communication 20 years ago? Listen here and read the transcript below. It’s the 20th anniversary of […]
Our first Reflective Practice Video: Prompts about health equity
Health equity’s importance is increasingly well understood. But what does health equity mean to you? In our first-ever reflective practice video, you’ll see 14 questions designed to help you understand more about what health equity means to you and in your practice. (Here’s the podcast episode ICYMI.) If you like this video, sign up for our […]