Hear the story of a complicated workflow improvement case, and learn what you can do to help your own workflow…flow more smoothly. Is something in your workflow not working? I’ll help you get the workflow improvement process off on the right foot in today’s episode. Hi everybody! This is 10 Minutes to Better Patient Communication, […]
Health Communication
Honoring Women’s History Month
Happy Women’s History Month to all of us! It was fun going through the archives to highlight more of the phenomenal women who’ve shared their wisdom with us over the years. Putting this together, I really appreciated the range and variation of the topics that our guests have chosen to speak about, and the depth […]
Episode 198 Don’t make these 7 Quality Improvement mistakes
Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start conversations with negatives, but sometimes when I talk with clients, especially super focused go -getters, they’ll ask me right out the gate, “Tell us what we’re getting wrong so we can fix it!” This episode’s for you, […]
Episode 196 One lesson our phones can teach us about communication
A close look at some of the ways we use our phones to communicate can teach us how to improve our communication in general. Need a break from the news? Today, I’m going to ask you to think about your phone. If you care about communication, and I think you do, considering the ways we […]
Infographic: 25 phrases to help resolve conflict
Conflict is part of life. Each of us encounters conflict in our professional and personal lives. Handling conflict well is an important part of communication, and an essential ingredient in leadership. Maybe you’ve witnessed a time when someone successfully used words to untangle a messy miscommunication, or unblock an impasse. Here is a set of […]
Quick wins for your patient communciation
We all know it’s a marathon, not a sprint. But sometimes, you just need a quick win. Here’s quick ways to jumpstart your thinking on patient communication and education. Only from HCP! A quick exercise to help your shared decision-making Just like it says on the label, a quick exercise to help you improve your […]