This is great news! Thank you, everyone! Who knew such a tiny, niche podcast series could have such a fabulous listener community? Because of you, “10 Minutes to Better Patient Communication” has more than 100,000 downloads. It’s spread by word of mouth, and we’re so grateful. Do you know what this means? It means there […]
A love letter to everyone who talks with patients
I’ve been reflecting on the stories different people have shared with me about talking with patients. Whether from hospital staff, community health workers, or medical staff, these stories have important things in common. This is some of what I appreciate about you and the complexity of the work you do. So many people now are […]
Raise your ESG score with new communication training
Customers, employees, investors, and other stakeholders are increasingly turning to companies’ Environmental, Social, and Governance (ESG) scores to make decisions. Social criteria – the “S” in ESG – are about social impact, reputation, and relationships. All these Social criteria depend on consistent, respectful communication. Power of communication The biggest mistake organizations make with communication is […]
Episode 132 Why we should take seriously the differences between “pee-pee” and “urine”
No, really. There are important differences between the terms “pee-pee” and “urine.” Here’s what they are, and why anyone who cares about patient communication and education should take these differences seriously. Listen here and read the transcript below. EPISODE TRANSCRIPT Aww shucks. It’s happened. I got COVID. And the timing! Last episode we made our […]
Why we should take seriously the differences between “pee-pee” and “urine”
No, really. There are important differences between the terms “pee-pee” and “urine.” Here’s what they are, and why anyone who cares about patient communication and education should take these differences seriously. EPISODE TRANSCRIPT Aww shucks. It’s happened. I got COVID. And the timing! Last episode we made our big announcement, our new course platform and […]
Introduction: Foundations of Equitable Interpersonal Communication in Health
There is no excerpt because this is a protected post.