Today I get to talk to Dr. Tim Gilligan. He's the President of the Academy of …
[Read more...] about Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1

Today I get to talk to Dr. Tim Gilligan. He's the President of the Academy of …
[Read more...] about Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1

I was recently asked an important question by a group at a cancer center: …
[Read more...] about A conversation guide for talking with patients about numbers

What if your next culture initiative took only 10 minutes? 10 Minutes to …
[Read more...] about Your Shortcut to Better Patient Experience and Clinician Engagement

We're celebrating our 8th anniversary, and health literacy month! Here's some of …
[Read more...] about A health literacy check-in before your next conversation

When you communicate with patients, you’re not just sharing facts. You’re …
[Read more...] about Health Literacy in Practice: A Quick-Check for Patient-Centered Communication
Lots of research-based resources. No deficit perspectives.