10 Minutes to Better Patient Communication recently had more than 10 ,000 downloads in a single day. I can’t wait to tell you all about it! This is amazing. This is wild. This exceeds the realm of the normal for me. I am still in awe. And when extraordinary things happen, I think it’s okay […]
“Educators could really benefit from this. QI folks too.”
Our hybrid course “Equitable Patient Education” is available now Organizations are working on action plans to improve health equity. Our newest course, Equitable Patient Education, is designed with you in mind. Larger gaps in equity are associated with lower patient experience performance [1]. But “More equitable patient experiences promote better outcomes and ultimately lower costs, […]
Episode 164 Mitigating bias in patient education
Welcome to our new listeners! Here’s some steps you can take today if you’re concerned about how bias can show up in patient education–beyond individual-level biases. If you’re working hard on patient education, I see you. This episode’s for you. In this episode, I offer some steps you can take today to level up a […]
Mitigating bias in patient education
Welcome to our new listeners! Here’s some steps you can take today if you’re concerned about how bias can show up in patient education–beyond individual-level biases. If you’re working hard on patient education, I see you. This episode’s for you. In this episode, I offer some steps you can take today to level up a […]
This may change the way you think about patient education
This week, a client was telling me about a talk she’d attended at a recent DEI conference. There was disappointment, but a sense of resolve in her voice, as she told me about this talk. The speaker had cited statistics on how little impact typical trainings have, when it comes to deep issues like unconscious […]
Episode 163 “Women, Power, and cancer” and communication
I look at a recent report from a Lancet Commission on Women, Power, and cancer, and consider where communication comes into it. I finish with something you can do if you’re thinking about power in your communication. Today’s episode is about communication and power. We’re looking at a recent report from a Lancet Commission on […]