“How do we talk about numbers with our patients?” I was asked this important question recently by a group at a cancer center. I’ve made a podcast episode and a step-by-step conversation guide. Now I’m offering a one-page pdf download, so you can put it into practice. It’s admittedly a big topic, and this is just […]
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Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1
Today I get to talk to Dr. Tim Gilligan. He’s the President of the Academy of Communication in Healthcare and an oncologist at Cleveland Clinic. And Dr. Gilligan gets right into how systems-level issues in health care actively push providers away from patients. He talks about how this can lead, sometimes directly, to worse patient […]
A conversation guide for talking with patients about numbers
I was recently asked an important question by a group at a cancer center: “How do we talk about numbers with our patients?” They were concerned about numeracy, and with good reason. I made a podcast episode that begins to explore this large topic, and today I’m offering a conversation structure and template, based on […]
“How do we talk about numbers?”
Today, I want to try to answer a question I got asked a week ago: “How do we talk about numbers with our patients?” It’s a big question, and I’m so happy to dig into it with you today. What I’m going to share I hope can inform how you’re already talking about numbers, maybe […]
Your Shortcut to Better Patient Experience and Clinician Engagement
What if your next culture initiative took only 10 minutes? 10 Minutes to Better Patient Communication ranks in the Top 5% of all podcasts worldwide for downloads. Thousands of providers around the globe tune in for expert support on a range of strategic initiatives. Now you can get in on the action. Whether you’re working […]
A health literacy check-in before your next conversation
We’re celebrating our 8th anniversary, and health literacy month! Here’s some of our most popular health literacy advice, condensed into a 6-item checklist for health professionals, to support health literacy and patient-centered communication. It’s health literacy month, and it’s the 8th anniversary of this podcast series! I always like celebrating our anniversary and health literacy […]