Health Care Consulting
Continuous Improvement Methodology
Communication is linked to outcomes. There's increased awareness of communication's role as a modifiable part of care.
BRIDGES is our exclusive Continuous Improvement methodology. Looking at communication through a continuous improvement lens helps address regulatory pressures and quality improvement challenges. It contributes to improving the integration of communication and relational skills. And it can change the way you think about communication and patient education.
We evaluate your communication on 7 important dimensions. Then we help you build BRIDGES to connect with those you want to reach.
Specialized Training
Our Courses + Action process is ideal for any patient-facing role in health systems, private practices, MCOs, and residency programs. Ready-made or customized online courses available on topics including:
Equitable Patient Education
Equitable Patient Communication
Peer Feedback
“Our facilitators appreciated the dialogue raising awareness of microaggressions and the challenges related to how bias plays into our relationships, while also exchanging ideas on how others in the group have managed similar challenges.”
Amy Windover, Ph.D. Director, Center for Excellence in Healthcare Communication, Cleveland Clinic